Service quality :
Service quality : new directions in theory and practice /
editors, Roland T. Rust, Richard L. Oliver.
- Thousand Oaks, Calif. : Sage Publications, c1994.
- ix, 289 p. : ill. ; 23 cm.
Includes bibliographical references and indexes.
0803949197 (cloth) 0803949200 (pbk.)
93031228
Customer services--Quality control.
Consumer satisfaction.
HF5415.5 / .S468 1994
658.812 / SER 1994
Includes bibliographical references and indexes.
0803949197 (cloth) 0803949200 (pbk.)
93031228
Customer services--Quality control.
Consumer satisfaction.
HF5415.5 / .S468 1994
658.812 / SER 1994