@book{11443,
	author = {Inman, Robert P. and Fishman-Davidson Center for the Study of the Service Sector.},
	title = {Managing the service economy :},
	publisher = {Cambridge University Press,},
	year = {1985.},
	address = {Cambridge [Cambridgeshire] ;},
	note = {Papers from the ARA/Wharton Conference on the Future of the Service Economy held Nov. 19-20, 1982, at the Wharton School, University of Pennsylvania, sponsored by the Fishman-Davidson Center for the Study of the Service Sector.}
}