02905nam a2200217 4500 20181209222528.0 180213s1994 us ||||g |||| 001 0 eng d 0873892712 9780873892711 BD-DhBPA BD-DhBPA 004.0685 BRI 1994 Braithwaite, Timothy. 697 Information service excellence through TQM : building partnerships for business process reengineering and continuous improvement / by Timothy Braithwaite. Milwaukee, Wis. : ASQC Quality Press, ©1994. 145cm. ; 24cm. "This book presents an application of total quality management (TQM) principles, tools, and techniques to the business of defining, constructing, and delivering automated information systems and services. This book will prepare anyone within an information services (IS) department to understand and fully participate in the quality improvement and reengineering challenges facing corporate America and the government. It also illustrates for IS user management and the quality assurance professional some of the actions an IS provider needs to take in order to support the quality initiatives of the rest of the organization." "Author Timothy Braithwaite uses his many years of experience as a systems development and data processing executive to apply the principles of TQM to the development process and to the management practices of the IS department. His approach helps any IS department to easily comprehend this to-the-point primer on how to apply TQM in the typical IS departmental environment." "Key topics of the book include a generic treatment of TQM applied to the business of IS; the need to improve the quality and performance of most information systems and services; TQM and the management of the systems development process; how to create an environment for success for quality improvement initiatives; steps for implementing a system of continuous improvement in IS; creating a quality-conscious IS organization; Deming's l4 points applied to the IS organization; identifying and using cost of quality to monitor IS projects and identify areas requiring corrective action; steps for getting an IS/TQM program started and hints for resuscitating one that has floundered."--Jacket. Ch. 1. Perceptions of the Information Services (IS) Department -- Ch. 2. A Generic Treatment of TQM -- Ch. 3. TQM for the IS Department -- Ch. 4. TQM and Management of the SDP I: Creating the Environment for Success -- Ch. 5. TQM and Management of the SDP II: Requirements Definition -- Ch. 6. TQM and Management of the SDP III: Construction and Delivery -- Ch. 7. Creating a Quality-Conscious IS Department -- Ch. 8. Possible Futures for an IS Department in a Quality-Conscious Enterprise. jakir Information resources management. 3140 ddc BK 1198 1198 0 ddc 0 0 BPATC BPATC GEN 2018-02-13 0 004.0685 BRI 1994 82218 2018-02-13 00:00:00 2018-02-13 BK jakir 0 ddc 0 0 BPATC BPATC GEN 2018-02-13 2 1 004.0685 BRI 1994 82137 2022-01-27 00:00:00 2021-08-22 2018-02-13 BK jakir 0 ddc 0 0 BPATC BPATC GEN 2018-02-13 0 004.0685 BRI 1994 81039 2018-02-13 00:00:00 2018-02-13 BK jakir