00800nam a2200205 a 4500 20181210001600.0 960507s1996 flua b 001 0 eng d VMOU:C eng VMOU:C BD-DhBPA 350.00780973 KOQ 1996 Koehler, Jerry W. 18660 Quality government : designing, developing and implementing TQM / Jerry W. Koehler, Joseph M. Pankowski. Delray Beach, Fla. : St. Lucie Press, 1996. xiii, 281 p. : ill. ; 24 cm. Includes bibliographical references (p. 269-274) and index. Dipak Total quality management in government United States. 41045 Public administration United States. 41046 Pankowski, Joseph M. 41047 ddc BK 14038 14038 0 ddc 0 0 BPATC BPATC GEN 2018-04-11 0 350.00780973 KOQ 1996 84471 2018-04-11 00:00:00 2018-04-11 BK Dipak