@book{15235,
	author = {Petrick, Joseph A., and Furr, Diana S.},
	title = {Total quality in managing human resources /},
	publisher = {St. Lucie Press,},
	year = {c1995.},
	address = {Delray Beach, Fl. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0803/94046630-d.html}
}