TY  - BOOK
AU  - Lewis,Norman
AU  - Birkinshaw,Patrick
TI  - When citizens complain: reforming justice and administration 
SN  - 0335157459 (hb) :
U1  - 340.11041 
PY  - 1993///
CY  - Buckingham, Philadelphia
PB  - Open University Press
KW  - Justice, Administration of
KW  - Great Britain
KW  - Law reform
KW  - Complaints (Administrative procedure)
N1  - Includes bibliographical references (p. [223]-228) and index
ER  -