@book{16,
	author = {Fink, Arlene.},
	title = {Conducting research literature reviews :},
	publisher = {Sage Publications,},
	year = {c1998.},
	address = {Thousand Oaks :},
	url = {http://www.loc.gov/catdir/enhancements/fy0656/98008873-d.html}
}