@book{18960,
	author = {Butcher, David and Clarke, Martin,},
	title = {Smart management :},
	publisher = {Palgrave Macmillan,},
	year = {2008.},
	address = {Basingstoke [England] ;},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0829/2008016432-b.html}
}