00700cam a22001934a 450000500170000000800410001702000150005804000230007308200230009610000200011924501480013926000320028730000350031950400510035465000230040565000360042865000240046470000180048820181210005220.0000413s2001    nyua     b    001 0 eng    a0814405630  aDLCcDLCdBD-DhBPA00a658.4056bMIM 20011 aMitroff, Ian I.10aManaging crises before they happen :bwhat every executive and manager needs to know about crisis management /cIan I. Mitroff and Gus Anagnos.  aNew York :bAMACOM,cc2001.  axiii, 172 p. :bill. ;c24 cm.  aIncludes bibliographical references and index. 0aCrisis management. 0aCommunication in organizations. 0aStrategic planning.1 aAnagnos, Gus.