00613cam a22001574a 450000500170000000800410001702000150005804000230007308200230009610000210011924501930014026000520033330000210038550000200040665000290042620240122121250.0990701s2000    ilu           001 0 eng    a0809225204  aDLCcDLCdBD-DhBPA00a658.4052bGOP 20001 aGoodman, Gary S.10aPlease don't shoot the messenger! :bhow to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) /cGary S. Goodman.  aLincolnwood, Ill. :bContemporary Books,c2000.  a183 p. ;c23 cm.  aIncludes index. 0aNegotiation in business.