Osborne, Stephen P. 1953- creator Brown, Kerry. text bibliography nyu New York Routledge 2005 monographic eng

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x, 262 p. ; 24 cm. 1. Change and innovation in public service organizations : planned and emergent phenomena -- 2. The volatile environment of public service organizations -- 3. Assessing the need for change and innovation -- 4. The processes of change in public services and public service organizations -- 5. Organizational culture and managing change in public service organizations -- 6. Implementing change in public service organizations -- 7. Understanding and managing innovation in public services -- 8. Developing and supporting innovators in public service organizations -- 9. Managing the process of innovation in public services -- 10. Sustaining change and innovation in public services and public service organizations -- 11. Key lessons and issues for the future -- App. A. Managing change in public service organizations : a case study -- App. B. Managing innovation in public service organizations : a case study of regional action West Midlands. Stephen P. Osborne and Kerry Brown. Includes bibliographical references and index. Public administration Organizational change 658.406 OSM 2005 0415328977 (hard cover) 0415328985 (soft cover) BD-DhBPA 040525 20181210005619.0