Weinstein, Art. <br/><br/>
Designing and delivering superior customer value :  concepts, cases, and applications / 
Art Weinstein and William C. Johnson. 
 - Boca Raton, Fla. :  St. Lucie Press,  c1999. 
 - xii, 388 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1574442406 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812  / WED 1999