00665nam a2200181 4500 20181210011500.0 180415b2001 ii ||||| |||| 001 0 eng d BD-DhBPA BD-DhBPA 658.812 BUH 2001 Ken Burnett 74627 The Handbook of key customer relationship management : the definitive guide to winning, managing and developing key account business / Ken Burnett London : Prentice Hall, 2001. XIX, 401 p. 22 cm Includes index. Amirul Customer relations Management. Relationship marketing. 74628 ddc BK 26169 26169 0 ddc 0 0 BPATC BPATC GEN 2018-04-15 0 658.812 BUH 2001 91837 2018-04-15 00:00:00 2018-04-15 BK Amirul