TY - BOOK AU - Roth,William F. TI - Quality improvement: a systems perspective SN - 1574442368 (alk. paper) U1 - 658.562 21 PY - 1999/// CY - Boca Raton, FL PB - St. Lucie Press KW - Quality control KW - System analysis N1 - Includes bibliographical references (p. 251-253) and index ER -