Lundin, William, 1923- Working with difficult people : the essential guide to thinking and working smarter / - London : Marshall, c1999. - 95 p. : ill. ; 26 cm. - The workSmart series . ISBN: 0814478387 LCCN: 95024862 Subjects--Topical Terms: Conflict management--Case studies.Interpersonal relations--Case studies.Interpersonal conflict--Case studies. Dewey Class. No.: 658.4 / WOR 1999