00734cam a2200217 a 450000500170000000800410001701000170005802000150007504000260009008200240011610000280014011000190016824500910018726000320027830000280031044000250033865000390036365000430040265000420044570000290048720181210011944.0950726s1999    nyua          000 0 eng    a   95024862   a0814478387  aDLCcDLCd  BD-DhBPA 00a658.4220bWOR 19991 aLundin, William,d1923-  aBobbi Linkemer10aWorking with difficult people :bthe essential guide to thinking and working smarter /  aLondon :bMarshall,cc1999.  a95 p. :bill. ;c26 cm. 4aThe workSmart series 0aConflict managementxCase studies. 0aInterpersonal relationsxCase studies. 0aInterpersonal conflictxCase studies.1 aLundin, Kathleen,d1935-