TY  - BOOK
AU  - Lundin,William
AU  - Lundin,Kathleen
ED  - Bobbi Linkemer
TI  - Working with difficult people: the essential guide to thinking and working smarter 
SN  - 0814478387
U1  - 658.4 20
PY  - 1999///
CY  - London
PB  - Marshall
KW  - Conflict management
KW  - Case studies
KW  - Interpersonal relations
KW  - Interpersonal conflict
ER  -