Ross, Joel E. <br/><br/>
Total quality management :   text,cases and readings / 
Joel E Ross. 
 - Florida :   St. Lucie Press,   1995. 
 - xi,465p. figs.tables.  ; 24 cm. 
<br/><br/>Includes Index 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfactions
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROT 1995