00581nam a2200193 a 4500 20181210013326.0 180416s1995 fld||||| |||| 001 0 eng d 8175140127 BD-DhBPA BD-DhBPA 658.562 ROT 1995 Ross, Joel E. 84304 Total quality management : text,cases and readings / Joel E Ross. Florida : St. Lucie Press, 1995. xi,465p. figs.tables. ; 24 cm. Includes Index mizan Customer satisfactions 84305 ddc BK 29657 29657 0 ddc 0 0 BPATC BPATC GRR 2018-04-16 0 658.562 ROT 1995 83204 2018-04-16 00:00:00 2018-04-16 BK mizan