00882nam a2200217 a 450000500170000000800410001701000170005802000280007504000230010308200260012610000330015224501120018526000510029730000340034850400640038261000280044665000560047465000530053065000540058370000270063720181210013355.0920729s1993    wiua     b    001 0 eng    a   92029575   a0873891678 (alk. paper)  aDLCcDLCdBD-DhBPA00a658.812220bFLC 19931 aFliehman, Deborah G.,d1953-10aCustomer retention through quality leadership :bthe Baxter approach /cDeborah G. Fliehman, David D. Auld.  aMilwaukee, Wis. :bASQC Quality Press,cc1993.  axii, 233 p. :bill. ;c23 cm.  aIncludes bibliographical references (p. 221-224) and index.20aBaxter Healthcare Corp. 0aConsumer satisfactionzUnited StatesxCase studies. 0aCustomer relationszUnited StatesxCase studies. 0aQuality of productszUnited StatesxCase studies.1 aAuld, David D.,d1940-