00999nam a2200253 a 4500 20181210013355.0 920729s1993 wiua b 001 0 eng 92029575 0873891678 (alk. paper) DLC DLC BD-DhBPA 658.812 20 FLC 1993 Fliehman, Deborah G., 1953- 84631 Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld. Milwaukee, Wis. : ASQC Quality Press, c1993. xii, 233 p. : ill. ; 23 cm. Includes bibliographical references (p. 221-224) and index. mizan Baxter Healthcare Corp. 84632 Consumer satisfaction United States Case studies. 84633 Customer relations United States Case studies. 84634 Quality of products United States Case studies. 84635 Auld, David D., 1940- 84636 ddc BK 29760 29760 0 ddc 0 0 BPATC BPATC GRR 2018-04-16 0 658.812 FLC 1993 81026 2018-04-16 00:00:00 2018-04-16 BK mizan 0 ddc 0 0 BPATC BPATC GRR 2018-04-16 0 658.812 FLC 1993 81660 2018-04-16 00:00:00 2018-12-10 BK mizan