01201cam a2200289 a 4500 20181210070224.0 930729s1994 caua b 001 0 eng 93031228 0803949197 (cloth) 0803949200 (pbk.) DLC DLC DLC HF5415.5 .S468 1994 658.812 20 SER 1994 Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. Thousand Oaks, Calif. : Sage Publications, c1994. ix, 289 p. : ill. ; 23 cm. Includes bibliographical references and indexes. Mimosa Customer services Quality control. 105285 Consumer satisfaction. 105286 Rust, Roland T. 18762 Oliver, Richard L., 1945- 105287 Publisher description http://www.loc.gov/catdir/enhancements/fy0658/93031228-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0658/93031228-t.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0734/93031228-b.html ddc BK 36483 36483 0 ddc 0 0 BPATC BPATC GEN 2018-04-19 0 658.812 SER 1994 84456 2018-04-19 00:00:00 2018-04-19 BK Mimosa