@book{384,
	author = {Palmer, Sally. and Weaver, Margaret,},
	title = {Information management /},
	publisher = {Butterworth-Heinemann,},
	year = {1998.},
	address = {Oxford, [England] ;},
	url = {http://www.loc.gov/catdir/enhancements/fy1117/98228857-d.html}
}