@book{4187,
	author = {McCroskey, James C.},
	title = {Personality and interpersonal communication /},
	publisher = {Sage Publications,},
	year = {c1987.},
	address = {Newbury Park, Calif. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/86006651-d.html}
}