@book{5417,
	author = { Mays, John Barron and Liebrand, Wim B. G.},
	title = {Social processes /},
	publisher = {SAGE,},
	year = {1998.},
	address = {London ;},
	url = {http://www.loc.gov/catdir/enhancements/fy0656/98060725-d.html}
}