00978pam a2200229 a 450000500170000000800410001702000150005803500210007304000230009408200260011724501300014326000390027330000290031250000790034150400510042061000450047165000730051665000400058965000730062970000210070273000250072320181209225037.0990319s1999    nyua     b    101 0 eng    a0789006669  a(DLC)   99026012  aDLCcDLCdBD-DhBPA00a027.0979739bCOM 199900aComing of age in reference services :ba case history of the Washington State University Libraries /cChristy Zlatos, editor.  aNew York :bHaworth Press,cc1999.  a190 p. :bill. ;c23 cm.  a"Co-published simultaneously as The reference librarian, number 64, 1999."  aIncludes bibliographical references and index.20aWashington State University.bLibraries. 0aAcademic librariesxReference serviceszWashington (State)zPullman. 0aCase studies -- Reference services. 0aAcademic librariesxReference serviceszUnited StatesvCase studies.1 aZlatos, Christy.0 aReference librarian.