Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.

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TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1997.Description: xviii, 490 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Notes	Barcode
Books	Bangladesh Public Administration Training Centre Library General Reading Room	658.834 VAI 1998	Available	mizan	84655

Includes bibliographical references (p. [465]-476) and index.

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