Results of search for 'su:"Consumer satisfaction."' › Bangladesh Public Administration Training Center (BPATC) Librar catalog

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (3)Call number: 658.4013 MUM 1999, ... Not available: Bangladesh Public Administration Training Centre Library: Checked out (1).

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Designing and delivering superior customer value : concepts, cases, and applications / Art Weinstein and William C. Johnson. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boca Raton, Fla. : St. Lucie Press, c1999

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 WED 1999.

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by

Series: Quality improvement series | A practical guidebook

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Irvine, Calif. : Richard Chang Associates, c1994

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.8 CHS 1994.

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Tips for customer satisfaction / Debashis Sarkar. by

Sarkar, Debashis

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Language: English

Publication details: New Delhi : Beacon Books, 1997

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 SAT 1997.

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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra. by

Vavra, Terry G

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Milwaukee, Wis. : ASQ Quality Press, c1997

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.834 VAI 1998.

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Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Milwaukee, Wis. : ASQC Quality Press, c1993

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.812 FLC 1993, ...

10.

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Measuring customer satisfaction / Richard F. Gerson. by

Gerson, Richard F

Series: Fifty-Minute series

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Publication details: Menlo Park, Calif. : Crisp Publications, c1993

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 GEM 1993.

11.

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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Thousand Oaks, Calif. : Sage Publications, c1994

Online resources:

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 SER 1994.

12.

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Making quality work : a leadership guide for the results-driven manager/ George Labovitz, Yu Sang Chang, Victor Rosansky. by

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, NY : HarperBusiness, 1993

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.3 LAM 1993.

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