| 000 | 00567nam a22001937a 4500 | ||
|---|---|---|---|
| 005 | 20181210005305.0 | ||
| 008 | 180413s19911989ii ||||| |||| 00| 0 eng d | ||
| 020 | _a8174460047 | ||
| 040 |
_aBD-DhBPA _cBD-DhBPA |
||
| 082 |
_a650.1 _bHOT 1991 |
||
| 100 | 1 |
_a Hopson, Barrie _962572 |
|
| 245 | 1 | 0 |
_a12 steps to success through service / _cBarrie Hopson and Mike Scally |
| 260 |
_aNew Delhi : _bExcel Books, _c1991. |
||
| 300 |
_a180p. ; _c32 cm. |
||
| 590 | _aNewaz | ||
| 650 |
_aKundeservice. _962573 |
||
| 650 |
_aServicemarkedsføring. _962574 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c21518 _d21518 |
||