| 000 | 00804nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20181210013342.0 | ||
| 008 | 970401r19981997wiua b 001 0 eng | ||
| 010 | _a 97011803 | ||
| 020 | _a0873894057 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
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| 082 | 0 | 0 |
_a658.834 _221 _bVAI 1998 |
| 100 | 1 |
_aVavra, Terry G. _984467 |
|
| 245 | 1 | 0 |
_aImproving your measurement of customer satisfaction : _ba guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / _cby Terry G. Vavra. |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press, _cc1997. |
||
| 300 |
_axviii, 490 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [465]-476) and index. | ||
| 590 | _amizan | ||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. _984468 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c29709 _d29709 |
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