Creating customer delight : (Record no. 47253)

MARC details
000 -LEADER
fixed length control field 01129nam a2200265 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20181210081437.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 050127s2005 caua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2005002411
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0761932968 (paper back)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BD-DhBPA
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .S48 2005
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number SEC 2005
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Seth, Rakesh,
Dates associated with a name 1958-
9 (RLIN) 131623
245 10 - TITLE STATEMENT
Title Creating customer delight :
Remainder of title the how and why of CRM /
Statement of responsibility, etc. Rakesh Seth, Kirti Seth.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi ; Thousand Oaks, Calif. :
Name of publisher, distributor, etc. Response Books,
Date of publication, distribution, etc. c2005.
300 ## - PHYSICAL DESCRIPTION
Extent 154 p. :
Other physical details ill. ;
Dimensions 20 cm.
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction -- The growing need for CRM -- Taking an integrated approach -- Database management -- CRM in call centres -- CRM one-to-one -- The sound of service.
590 ## - LOCAL NOTE (RLIN)
Local note
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
9 (RLIN) 131624
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Seth, Kirti,
Dates associated with a name 1966-
9 (RLIN) 131625
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier http://www.loc.gov/catdir/toc/ecip057/2005002411.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy0658/2005002411-d.html
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
  Dewey Decimal Classification     Bangladesh Public Administration Training Centre Library Bangladesh Public Administration Training Centre Library 01/28/2021   658.812 SEC 2005 103216 01/28/2021 01/28/2021 Books